Refund & Cancellation Policy

1. Subscription model — general principles

ReserveWithIt sells Modules as monthly recurring subscriptions. Each Billing Period is one calendar month. You are billed at the start of each Billing Period and receive access to the Module for the full month. Because Modules are software services that become available immediately on activation, the right to a refund is limited as described in this policy.

Our billing operates on a prepaid basis: you pay for a month of access at the beginning of that month. There are no setup fees, and no cancellation fee applies at any time.

2. Cancellation — how to cancel

2.1 Self-service cancellation: You may cancel any Module subscription at any time from your ReserveWithIt account dashboard. Navigate to Account → Active Modules → [Module name] → Cancel Subscription. The cancellation takes effect at the end of the current Billing Period. You will retain access to the Module and its functionality until that date.

2.2 Cancellation by email: If you cannot access your dashboard, you may cancel by emailing support@reservewithit.org from the email address registered on your account with subject line "Cancellation request — [Module name]". Include your order reference number. We will confirm cancellation by return email within one business day.

2.3 Cancellation of all modules: To cancel all active Module subscriptions simultaneously, request full account closure. From the account dashboard: Account → Settings → Close Account. Alternatively, email us at support@reservewithit.org with subject "Close my account".

2.4 Data deletion after cancellation: On cancellation, Module configuration data, API logs and usage data associated with the cancelled Module are retained for 30 days after the end of the final Billing Period, then permanently deleted. Billing records (invoices, payment history) are retained for 7 years as required by Montenegrin accounting law.

3. Refund eligibility

3.1 No pro-rata refunds for mid-period cancellations (general rule): Cancellations confirmed before or on the last day of a Billing Period take effect at the period end — you retain access and no partial refund is issued for the remaining days. This is standard practice for SaaS monthly subscriptions.

3.2 14-day right of withdrawal (EU consumers): If you are a consumer (a natural person purchasing outside any trade, business, craft or profession) habitually resident in the European Union, you have the right to withdraw from any purchase within 14 calendar days of the date of purchase without giving any reason, pursuant to EU Directive 2011/83/EU on consumer rights. However, if you have already used the Module (e.g. connected it to your Reservit account, received rate recommendations, or completed any data sync), you acknowledge that the Service has been partially or fully performed at your request before the end of the withdrawal period, and your right of withdrawal is lost proportionally to the service delivered.

To exercise the right of withdrawal, notify us in writing (email subject: "Withdrawal of purchase") at support@reservewithit.org within 14 days of purchase. Include your order reference number. A refund for the unused portion will be processed within 14 days of receiving your withdrawal notice.

3.3 Service unavailability refunds: If a Module is unavailable due to a confirmed technical failure attributable to ReserveWithIt (not to Reservit API changes, third-party platform outages, or the Customer's own configuration) for a continuous period exceeding 72 hours in a single Billing Period, the Customer is entitled to a pro-rata credit for the number of hours of confirmed unavailability, applied to the next invoice. ReserveWithIt will proactively apply credits when the unavailability is confirmed — you do not need to claim these.

3.4 Third-party API disruptions: ReserveWithIt does not issue refunds or credits for Module unavailability caused by Reservit API outages, Reservit account issues, or other third-party platform changes or failures that are outside ReserveWithIt's control. We will communicate known third-party disruptions via email and the status page.

3.5 Duplicate billing: If you are billed twice for the same Module in the same Billing Period due to a billing system error, contact us within 30 days. We will refund the duplicate charge in full within 5 business days.

4. Refund process

4.1 Approved refunds are processed via the original payment method where technically possible. Processing times depend on the payment method: bank transfer refunds typically take 3–5 business days; card refunds 5–10 business days depending on your bank.

4.2 Refunds are issued in EUR. ReserveWithIt is not responsible for currency conversion differences arising if your bank converted the original charge from EUR to another currency.

4.3 To request a refund not handled automatically by the system, email support@reservewithit.org with subject "Refund request — [Order reference]". Include: your account email, the Module name, the order reference, and the reason for the request. We will respond within 3 business days with a decision.

5. Chargebacks

If you initiate a chargeback with your bank or payment provider without first contacting ReserveWithIt, we reserve the right to dispute the chargeback with evidence of service delivery. We strongly encourage Customers to contact us before initiating a chargeback — in the vast majority of cases, billing disputes can be resolved more quickly and more favourably by direct contact.

6. Price changes and grandfathering

If ReserveWithIt increases the price of a Module for existing Customers, 30 days' written notice is given before the new price applies. During the notice period, the Customer may cancel at the current price with no penalty. If the Customer does not cancel within 30 days, the new price applies from the next Billing Period. Customers who cancel during the notice period due to a price increase are entitled to a pro-rata refund of any pre-paid days remaining at the date of cancellation.

7. Governing law

This Refund Policy is governed by the laws of Montenegro. Consumer rights under applicable EU member state law are not affected by this policy. Contact: support@reservewithit.org.