Frequently asked questions

ReserveWithIt is an independent third-party shop that sells extension modules for the Reservit hotel PMS platform. We develop and maintain modules that connect to your existing Reservit account via the official Reservit API, adding capabilities not included in the standard Reservit subscription — such as advanced revenue optimisation, additional OTA distribution channels, accounting system integrations and custom analytics dashboards.

Yes, absolutely. All ReserveWithIt modules are extensions to Reservit, not replacements. You must already have an active and paid Reservit subscription with API access enabled on your plan. The modules connect to your Reservit account using your Reservit API credentials and operate on top of your existing Reservit data.

No. ReserveWithIt is a fully independent third-party company. We are not affiliated with, endorsed by, or acting on behalf of Reservit SAS or any of its parent companies. Reservit is a registered trademark of Reservit SAS. ReserveWithIt develops modules that use the publicly available Reservit API.

Log in to your Reservit account, go to Settings → Integrations → API Access (the exact path may vary by Reservit version). Generate a new API key and copy it immediately — Reservit typically shows the full key only once. You will then paste this key into your ReserveWithIt account settings. For a full walkthrough see our guide: How to access your Reservit account.

API access availability in Reservit depends on your specific Reservit subscription plan. Not all Reservit plans include API access by default. Contact Reservit directly to confirm whether your current plan supports API access, or to upgrade to a plan that does. ReserveWithIt cannot grant or modify Reservit API access — this is controlled entirely by Reservit.

After completing checkout and confirming your order, you will receive a secure payment link by email within 5 minutes. Click the link and complete payment through the secure payment page. Your modules will be activated on payment confirmation. Payment is processed monthly — you will receive a new payment link each month, or we will charge your saved payment method if you have set one up.

All ReserveWithIt prices are quoted in Euros (EUR). If you are based outside the Eurozone, your bank may apply a currency conversion fee. VAT-inclusive pricing is shown at checkout based on your billing country.

Yes. If you are a VAT-registered business in the EU, provide your VAT number at checkout. We will issue a VAT-compliant invoice from ReserveWithIt d.o.o. (PIB: 81734629, Crna Gora). B2B supplies from a Montenegrin company to an EU-registered VAT number are treated as reverse-charge supplies in most EU member states — consult your accountant to confirm the treatment in your jurisdiction.

Yes. You can cancel any module subscription at any time from your ReserveWithIt account dashboard. Cancellations take effect at the end of the current billing period. No cancellation fee applies. See the Refund Policy for details on pro-rata refunds for cancellations made mid-period.

Bundle pricing is available for 3 or more modules purchased together. Contact us at support@reservewithit.org before checkout to request a bundle quote. The discount is applied as a credit to your next invoice.

We monitor the Reservit API changelog and test all modules against each Reservit API version update. When a breaking change is detected, we update the affected module and release a compatibility fix, typically within 48 hours of the Reservit API change. You will receive an email notification if a module is temporarily unavailable due to an API update. No billing occurs during confirmed outage periods caused by third-party API changes.

Your Reservit API key is encrypted at rest using AES-256 encryption within the ReserveWithIt infrastructure. It is transmitted only over TLS 1.3. It is never shared with third parties, never logged in plain text, and is not visible to ReserveWithIt support staff. You can revoke access at any time by deleting the key from your ReserveWithIt account settings, which will also revoke all active module API access immediately.

Email support is available at support@reservewithit.org, Monday to Friday, 09:00–17:00 CET. Average response time is under 4 hours on business days. For onboarding assistance, in-app guided setup walkthroughs are available within your account for each module. See also the Guides and Academy sections on this website for self-service documentation.

Yes. You can connect multiple ReserveWithIt modules to the same Reservit account using the same API key. Within your ReserveWithIt account settings, the API key is stored once and shared across all connected modules. For Multi-Site Manager users, each Reservit property requires its own API key — one key per Reservit account.

ReserveWithIt modules read reservation and rate data from Reservit via the API in order to perform the functions of each module (e.g. generating rate recommendations, pre-populating guest portal data). This data is processed temporarily and is not stored permanently in ReserveWithIt infrastructure beyond the operational retention periods described in the Privacy Policy and DPA. No guest payment card data is ever accessed or stored.